Shipping and Delivery Policy

Every Steedvision order ships with a tracking number. This page explains when your order ships, what delivery costs, and how duties and taxes work in your country.

1. Order Processing

Orders ship within 2 business days of payment. Orders are not shipped on weekends or public holidays.

If your order has not shipped within 7 days of payment, you can cancel it for a full refund. See our Return & Refund Policy.

2. Shipping Rates

Shipping is free to most countries, including the United States, Canada, Australia and Europe. For some other destinations, a shipping fee applies. For a few countries we arrange shipping individually; the product page will ask you to contact us.

The exact shipping cost for your country is shown on the product page and at checkout before you pay. There are no hidden handling charges.

3. Delivery Times

Each product page shows the estimated delivery dates for your country. Choose your destination under "Delivering to" to see them. The estimate is updated daily from current courier transit times and includes our processing time.

Estimates are not guaranteed. Customs clearance, public holidays and peak seasons can occasionally add a few days. If your parcel is lost in transit, we send a replacement or give you a full refund.

4. Duties and Taxes

United States: Duties and taxes are included in the price. There is nothing to pay on delivery.

European Union (except Malta and Cyprus): Shipping is free. The default Standard shipping includes import VAT and any duties (DDP). There is nothing to pay on delivery. Delivery takes about 12–18 days. If you need your order sooner, you can choose free Express shipping, duties unpaid (DAP), at checkout instead. With Express, the courier collects import VAT, duties where they apply and its clearance fee before delivery; the product page and checkout show an estimate of the import VAT. Businesses registered for VAT can usually reclaim import VAT.

Other European countries (including Malta, Cyprus, the UK, Switzerland and Norway): Import VAT, and duties where they apply, are collected by the courier before delivery, together with its clearance fee. The product page and checkout show an estimate of the import VAT for your country. Businesses registered for VAT can usually reclaim import VAT. For a duties-paid quote, please contact us before ordering.

All other countries: Any duties and taxes charged by your country are paid by the recipient on delivery, according to local rules.

5. Tracking

When your order ships, we email you the tracking number. Registered customers can also find it under My Account > My Orders.

6. Courier Selection

We choose the courier for each destination to balance speed and reliability. If you need a specific courier, please contact us before placing your order. We will do our best to accommodate your request; additional fees may apply.

7. Contact Us

Email: [email protected]

Office address: No. 175 Zhenzhong Road, Futian District, Shenzhen, China